Best Price Guarantee

Conditions for your claim to qualify:

  • The lower rate is calculated via a currency conversion.
  • The comparison rate has been calculated excluding tax (GST).
  • The comparison rate – The comparison rate is unpublished and not available to the general public (including group, package and wholesale rates).
  • An opaque third party offer / mystery deal has been booked where the identity of the hotel is revealed at booking confirmation.
  • Punthill Apartment Hotels has the sole right and discretion to determine that Terms and Conditions and Claims Processing requirements of the Best Price Guarantee, have been adhered to with any claim, including, but not limited to, determining that the claim is for the same dates, hotel and room type.
  • Special membership rates, Loyalty points, Any reward programmes or special promotions made available by the supplier without Punthills consent.

Best Price Guarantee doesn’t apply if:

  • Your booking must have been made on the Punthill Apartment Hotels website
  • Your booking must have been made within the last 24 hours and your claim must be made within this 24 hour period.
  • The lower price you have seen on a third party website must be currently available and checked by our reservations team.
  • The lower price is for the same hotel, room type, number of guests, check-in and check-out dates and conditions.
  • The Punthill Apartment Hotels website price being compared is the price including any fees or service charges.

Claim Application