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TERMS AND CONDITIONS

  • The rates for each Punthill Apartment Hotels set out are based on the agreed room night commitment.
  • Punthill Apartment Hotels reserves the right to review and renegotiate the rates set out, should the production of room nights be less or more than the agreed room night commitment in any 6 month period during the term of this Agreement.
  • The rates set out are strictly for use by the Company and Personnel only for business use. The Company and Personnel must not on sell to or book such rates for any third party unless otherwise authorised by this Agreement.
  • Punthill Apartment Hotels will supply accommodation during the term of this Agreement in accordance with the terms specified here in however during special event periods certain rates may not be available and surcharges may apply.
  • Punthill Apartment Hotels has set the rates by calendar year. Should this contract not be accepted by the Company by the date indicated on the page, the Company will be offered the best publicly available unrestricted rate.
  • Cancellations received by Punthill Apartment Hotels less than 24 hours prior to arrival and non-arrivals (no shows) may incur a cancellation fee of one nights accommodation unless otherwise specified at the time of booking. Cancellation policy may vary from hotel to hotel and must be confirmed at the time of booking.
  • Cancellations for Long stay bookings: Bookings 21 days + in duration – less than 7 days prior to arrival date and non arrivals will incur a cancellation fee equivalent to 3 nights’ accommodation per apartment cancelled.
  • Ordinarily, no guarantee is required if the guest is arriving before 6pm. However, if the guest is arriving after 6pm a guarantee – normally credit card – is required to hold the room.
  • During busy periods some hotels may also require a guarantee – normally credit card – to secure the reservation. Please inquire at the time of reservation and take note of any sales conditions that may apply, including cancellation penalties.
  • Punthill Apartment Hotels agrees to provide quarterly (in aggregate) room night usage and room spend information to the Company. The Company’s representatives must participate in quarterly review meetings with Punthill Apartment Hotels to review performance, room night productivity and improvement. Such meetings will be held no more frequently than at 3 monthly intervals (unless otherwise requested by Punthill Apartment Hotels) and will be arranged by Punthill Apartment Hotels Account Manager.
  • Corporate negotiated rates for individual reservations up to five (5) rooms per day will be honoured at “The Client” rate. For groups above five (5) rooms, a specific group quotation should be requested.
  • The negotiated rates are able to be booked via the Global Distribution System (GDS).
  • “The Hotel” will accept MasterCard, Visa, American Express and Diners Club. (A surcharge may apply for the use of American Express and Diners Club).
  • Punthill Apartment Hotels reserves the right to make any changes to the rates set out at any time due to any changes in, or imposition of Government charges, taxes or levies.
  • All rates set out in this agreement include GST. Rates for all other countries are subject to tax and service charges.
  • All rates are quoted in the local currency.
  • The Company must hold this Agreement in confidence, so far as the law permits.
  • No representation made by or on behalf of Punthill Apartment Hotels Account Manager and/or their respective employees and agents in relation to this Agreement will be binding unless that representation is in writing and is incorporated into this Agreement.
  • The Company is liable to pay all monies in full to Punthill Apartment Hotels for all accommodation and related costs pursuant to this Agreement. Payment must be made by either the Company or Personnel strictly in accordance with the payment terms notified to the Company or Personnel at the time of booking (unless alternative payment arrangements have been approved in writing by Punthill Apartment Hotels).
  • The Company may not assign or transfer its rights under this Agreement without Punthill Apartment Hotels prior written consent.
  • Punthill Apartment Hotels may terminate this Agreement immediately on written notice to the Company if the Company commits a breach of this Agreement and fails to remedy such breach within 7 days of receipt of notice from Punthill Apartment Hotels specifying the breach and requiring it to be remedied.
  • The Company and/or Personnel must first obtain written permission from Punthill Apartment Hotels before using their name or trademark in any manner.
  • The terms of this Agreement (including rates) are strictly confidential. Rates and access codes provided must not be published, distributed or disclosed to any third party.